Returns and Refunds

Returns & Customer Care

Due to the perishable nature of our products, all sales are final.

However, your experience matters deeply to us.

If your order arrives damaged or if something isn’t right, please reach out within 48 hours of delivery at:

📧 brian@cacaotheory.com

Include your order number and photos if applicable, and we will work with you to make it right.

We stand behind the quality of every piece we create and are committed to delivering an experience that reflects the care we put into our craft.